Privacy Policy

Effective Date: September 14, 2026

Horizon Homes (“Horizon Homes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us through our website, forms, telephone communications, email communications, SMS/text messaging, quote requests, consultations, and other interactions with our business.

This Privacy Policy explains what information we collect, how we use and protect it, when it may be disclosed, and the choices available to you.

Horizon Homes does not sell, rent, or share customer SMS opt-in information, including mobile phone numbers and consent records, with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for unrelated marketing purposes.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide may include:

• Name
• Email address
• Telephone or mobile phone number
• Mailing address
• Property or project location
• Information submitted through website forms
• Quote or consultation requests
• Home preferences, floor plan interests, and project requirements
• Information relating to residential, commercial, modular, RTM, mobile home, or small-living projects
• Communication preferences
• SMS and email opt-in records and consent information

Project and Customer Information

When you inquire about or work with Horizon Homes, we may collect information such as:

• Type of home or modular structure you are interested in
• Preferred models, layouts, finishes, or customization options
• Budget or pricing requirements
• Project location
• Delivery and installation information
• Consultation and appointment details
• Quote and estimate information
• Communications with our sales and service teams
• Project history and related customer service records

Non-Personal and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Website usage and analytics information
• Cookies and similar technologies

2. How We Use Your Information

Horizon Homes may use information collected from you to:

• Respond to inquiries and requests
• Provide information about our homes, modular buildings, and services
• Prepare and provide quotes or estimates
• Schedule consultations or appointments
• Communicate regarding home selections, projects, delivery, or installation
• Provide customer support
• Follow up on inquiries
• Process and manage customer relationships
• Send appointment confirmations and reminders
• Send project and service updates
• Send email or SMS communications when appropriate consent has been provided
• Maintain communication consent and opt-out records
• Improve our website, products, and customer experience
• Analyze website performance
• Prevent fraudulent or unauthorized activity
• Meet legal and regulatory obligations

3. SMS/Text Messaging

SMS Program

Horizon Homes may communicate with customers and prospective customers by SMS/text message when they have voluntarily provided their mobile phone number and provided appropriate consent.

Messages may include:

• Inquiry responses
• Quote follow-ups
• Consultation confirmations
• Appointment reminders
• Scheduling or rescheduling information
• Home or project updates
• Delivery or installation communications
• Customer service messages
• Other service-related communications
• Promotional communications where separate and appropriate marketing consent has been provided

SMS Consent

By voluntarily providing your mobile telephone number and checking an SMS consent checkbox or otherwise expressly opting in, you consent to receive text messages from Horizon Homes at the number provided.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Your consent applies specifically to communications from Horizon Homes.

Message Frequency

Message frequency varies depending on your inquiry, appointments, project status, and interactions with Horizon Homes.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan.

Horizon Homes is not responsible for charges imposed by your wireless carrier.

Opting Out

You may opt out of SMS communications at any time by replying STOP to any text message from Horizon Homes.

After your opt-out request is processed, you will no longer receive SMS messages from that messaging program unless you subsequently provide consent again.

Help

For assistance, reply HELP to a text message or contact Horizon Homes directly.

SMS Privacy

Mobile phone numbers, SMS opt-in data, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers, telecommunications carriers, messaging platforms, or technology providers only when reasonably necessary to facilitate communications requested or authorized by you.

4. Email Communications

If you voluntarily provide your email address, Horizon Homes may use it to:

• Respond to your inquiry
• Send requested information
• Provide quotes or estimates
• Confirm consultations
• Communicate about your project
• Provide customer service
• Send promotional communications where appropriate consent has been provided

You may unsubscribe from promotional email communications by using the unsubscribe link included in applicable emails.

Service-related communications may still be sent where reasonably necessary to manage an existing inquiry, transaction, or customer relationship.

5. How We Share Information

Horizon Homes does not sell or rent personal information.

We may disclose information to trusted service providers that assist us with business operations, including:

• Website hosting
• Customer relationship management
• Email delivery
• SMS/text messaging
• Appointment scheduling
• Analytics
• Payment processing, where applicable
• Business administration
• Customer service
• Technology and security services

Service providers may only receive information reasonably necessary to perform their functions.

SMS consent and mobile opt-in information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may also disclose information where required to:

• Comply with applicable laws
• Respond to lawful government or regulatory requests
• Comply with court orders or legal proceedings
• Protect Horizon Homes’ legal rights
• Protect customers or other individuals
• Detect or prevent fraud or security threats

6. Data Security

Horizon Homes uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized:

• Access
• Disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain customer and project records
• Maintain consent and opt-out records
• Meet contractual obligations
• Resolve disputes
• Comply with applicable legal, accounting, regulatory, or reporting requirements

Information that is no longer reasonably required may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, analyze traffic, and improve the user experience.

These technologies may collect information such as:

• Browser type
• Device information
• IP address
• Pages visited
• Time spent on pages
• Referring pages
• Website interactions

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Your Privacy Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Withdraw certain consent
• Request deletion of information where legally permitted
• Opt out of promotional emails
• Opt out of SMS messages by replying STOP
• Ask questions about how your information is handled

Requests may be submitted using the contact information below.

10. Third-Party Websites

Our website may contain links to external websites, platforms, maps, social media services, or other third-party resources.

Horizon Homes does not control and is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website or service you use.

11. Children’s Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children except where permitted by applicable law and appropriate authorization has been provided.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us.

12. Changes to This Privacy Policy

Horizon Homes may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

Any revised policy will be published on our website with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or how Horizon Homes handles personal information, please contact:

Horizon Homes
106167 Range Road 150
PO Box 409
La Crete, Alberta T0H 2H0
Canada

Phone: 780-928-0555
Email: sales@horizonhomes.co
Website: horizonhomes.co

By using our website or voluntarily submitting information to Horizon Homes, you acknowledge that you have had an opportunity to review this Privacy Policy.